Refunds & Returns

Please inspect your delivery when it arrives. Note any visible damage or missing items with our driver at drop-off whenever possible — it makes claims faster.

Report damaged, defective, or short-shipped items within 48 hours of delivery to orders@kingofcali.org or by phone. Include your order number and clear photos of the affected items and packaging. Approved claims are resolved with a replacement on your next delivery, a credit, or a refund to your original payment method — your choice where possible.

By law and for safety, we cannot accept returns of tobacco, nicotine, or vape products, or any food, beverage, or personal-care item that has left our custody — except when we delivered the wrong item or it arrived damaged or defective. All sales of these categories are otherwise final.

Unopened, resalable general merchandise (electronics, auto care, apparel, and similar) may be returned within 7 days of deliverywith prior approval. Contact us first — unapproved returns can't be accepted. We may apply a restocking deduction for items returned without their original packaging.

Card refunds are issued through Stripe and typically appear in 5–10 business days. Pay-on-Delivery orders are refunded as an account credit on your next order or by check, whichever you prefer.

Need to change or cancel an order? Call or email us as soon as possible — orders that haven't left our warehouse can usually be adjusted at no charge. See the Contact page for phone numbers and hours.